Not helpdesk,Service Intelligence.
Tickets + ITIL + CMDB + AIOps + Service Portfolio + Predictive Change Risk in one product. Scope of global SaaS platforms — on your own servers, in your own language, KVKK-compliant.
Mid-to-large enterprises pay monthly per-agent to overseas SaaS ITSM platforms and ship data to foreign clouds. Alnera Command solves this dilemma: annual per-agent license, runs on your own servers, KVKK-compliant.
The product goes well beyond helpdesk: ITIL 4 processes (Incident/Problem/Change/Release), CMDB (drag-and-drop topology editor), AIOps (Prometheus/Grafana/Zabbix integration), Service Portfolio, Predictive Change Risk (AI-powered success forecast) and AI Copilot.
Start with a 14-day free Enterprise trial across all modules. When it ends, the product enters Passive Mode (read-only, no data loss) — try with peace of mind, decide later.
20+ modules, one platform
All the layers you need to move from helpdesk to Service Intelligence — integrated in one product.
Tickets + SLA + Workspace
Email/portal/web tickets, granular SLA, 3-panel workspace (queue + timeline + context), Kanban board. Agents run everything from one screen.
Assets + CMDB + Vendors
Drag-and-drop visual CMDB editor, automatic LDAP/AD/network discovery, license tracking, vendor contract management.
Problem + Change + Release
RCA, Change Risk AI (predictive success forecast), CAB board, impact simulation. Full ITIL 4 process integration.
Request Catalog + Approvals
Dynamic forms, sequential multi-stage approval, self-service portal. Both IT and HR requests run on the same engine.
ITIL + LDAP/AD + Automation
26 granular permissions, 4 preset roles (Agent/Manager/Approver/User) + custom roles. Active Directory one-way sync + SSO.
3 AI features — Service Intelligence
Enterprise edition ships with AI Copilot, NOC AIOps and Predictive Change Risk.
NOC Center + AIOps
Prometheus/Grafana/Zabbix integration. Auto-convert metric alerts to tickets, get root cause suggestions.
Predictive Change Risk
AI learns from past changes; provides success probability and suggested risks for new changes.
AI Copilot
Duplicate ticket detection, KEDB suggestions, automatic ticket categorization and routing.
Get to know the product in 6 screens
Frequently Asked Questions
How does it differ from SaaS?
Overseas SaaS platforms charge monthly per-agent and hold your data in foreign clouds. Alnera Command is an annual single license, runs on your own servers, is KVKK-compliant, and gives you full data sovereignty.
How long does setup take?
5 minutes with the Windows installer. Embedded PostgreSQL + Python, no DevOps team required. Docker is also available if you prefer.
What is the 14-day trial?
You try all 20+ Enterprise-edition modules with unlimited agents for 14 days free. When the trial ends, the product enters Passive Mode (read-only) — no data loss; buy anytime to unlock it again.
How is it priced?
Basic (Help Desk) €1,800/yr max 5 agents · Pro (Service Desk/ITSM) €9,600/yr max 25 agents · Enterprise (Service Intelligence) €36,000/yr unlimited agents. Flat annual, not per-user.
Does it integrate with Alnera RegTech?
Yes, same ecosystem. Change management integrates with RegTech's control-breach workflow; audit trails on both systems are SHA-256 hash-chained.
Your Service Intelligence journey starts here
Start with a 14-day free Enterprise trial. No credit card required.